Management
SMS communications
Practice Growth
Our PRM system is built on a comprehensive repository of contact information. It provides quick access to key contacts, communication history, and shared materials. It provides a complete picture patient communication, from social insights to campaign history and opportunities.
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HIPAA COMPLIANT
Our PRM system is designed to provide HIPAA compliant communications services to patients and physicians.
COMPRENEHSIVE DASHBOARD
The Dashboard is customizable allowing it to display tasks, events, and campaigns in real time. It provides a customizable view of patient communications activity and patient marketing campaigns.
CALENDAR VIEW
The calendar view shows patient communications and follow-up activities. It displays events and notifications to new or existing patients and to physicians in the office or out.
CALENDAR SYNC
Outlook sync, Android, Blackberry and iPhone Sync. Check schedules, send consult invites and reminders easily, takes notes and keep everyone informed. Keep the practice connected to critical appointments, meetings and events in outside calendar systems.
ALERTS & REMINDERS
Alerts and Reminders keep everyone updated and on the same page. Using SMS and email alerts, Patients and Physicians are always aware of when their next tele consult begins, who it's with, and what information to have on hand.
CALL CENTER
A full function calling solution, Users can click to call anywhere within the PRM system. Call any US phone number and automatically track the call within the PRM. It operates like conventional call centers, allowing for patient outreach, notifications, proactive contacts etc.
EMAIL AND SMS CAMPAIGNS
Email, SMS, and direct mail campaigns. Our system does not replace the current email system, but seamlessly integrates it to provide automated distribution of email communications with patients. Track emails to patients, create promotions, notify patients of events and scheduling changes
FULLY CUSTOMIZABLE
Extensive setup and customization options adapt to any organization, clinic, or practice. Any number of custom fields can be added to any entity to track any type of data.
SINGLE SIGN ON
Single Sign-On (SSO) simplifies user access by eliminating the need to create and memorize separate login credentials for the PRM system. SSO improves security since a user’s credentials aren’t kept with the PRM, thus voiding possible security vulnerabilities.
COMMUNICATIONS DASHBOARD DISPLAYS METRICS & REPORTS
The Dashboard provides a real-time snapshot of key organization, practice, or clinic metrics. Using customizable dashboards users can easily visualize campaigns, communications, patterns, trends, and consult related data..
ADVANCED QUALITY METRICS
Respond to support requests in real time, identify exceptions, and conduct root cause analysis.
POWERFUL REPORTS
View top-level graphs and charts displaying key metrics for usage and deployment.
DATA EXPORT
Download and share data in CSV format or using APIs for further analysis.
COMMUNICATIONS AUTOMATION VIA EMAIL, SMS & DIRECT MAIL
Create advanced campaigns with email, SMS and direct mail. Design Drip campaigns, send Reminders, notifications, Confirmations, marketing messages, education materials, and other patient focused communications..
ACTIVITY
SMS
Direct Mail
Marketing Info
Marketing Info
Marketing Info
Marketing Info
Reminders
Reminders
Reminders
Reminders
Notifications
Notifications
Notifications
Notifications
Schedule Info
Schedule Info
Schedule Info
Schedule Info
Drip Campigns
Drip Campigns
Drip Campigns
Drip Campigns
Education Materials
Education Materials
Education Materials
Education Materials
CALL CENTER AUTOMATION AND CALL SCRIPTING
A full function calling solution, users can click any phone number within the system to instantly dial any US phone number. Calls are automatically tracked. Schedule calls, assign care givers for follow ups, track patient communications. Advanced call scripting and scheduling allow calls to patients to be scripted automatically.
SCRIPT GENERATION
Create decision tree based scripts that can be triggered based on incoming or outgoing call types, specific patients, events, and notifications.
ACTIVITY REPORTS
Display reports by call type, patient, staff member, or by topic. Reporting interface includes comparison charts, regional map display, and call result indications.
PRACTICE GROWTH
Control communications, and expand your patient base through proactive targeted communications via email, SMS, direct mail and video.
TARGETED EDUCATION & MARKETING MATERIAL DISTRIBUTION
Include education materials from the patient education system into your drip campaigns, and distribute them to your patients and prospects. Develop video marketing and practice growth materials and email to your patient base.
PUSH EDUCATION MATERIALS
Pull education materials directly from the Patient Education System and embed that material in email or SMS messages.
TARGETED DISTRIBUTION
Distribute materials to your patients and staff. develop drip campaigns that include course lessons and distribute them in sequence, one at a time.
ONLINE MARKETING
Incorporate marketing materials including video, PDFs and brochures in automated email marketing campaigns. Track track progress, show results
