Our PRM system is designed to provide HIPAA compliant communications services to patients and physicians.
The Dashboard is customizable allowing it to display tasks, events, and campaigns in real time. It provides a customizable view of patient communications activity and patient marketing campaigns.
The calendar view shows patient communications and follow-up activities. It displays events and notifications to new or existing patients and to physicians in the office or out.
Outlook sync, Android, Blackberry and iPhone Sync. Check schedules, send consult invites and reminders easily, takes notes and keep everyone informed. Keep the practice connected to critical appointments, meetings and events in outside calendar systems.
Alerts and Reminders keep everyone updated and on the same page. Using SMS and email alerts, Patients and Physicians are always aware of when their next tele consult begins, who it's with, and what information to have on hand.
A full function calling solution, Users can click to call anywhere within the PRM system. Call any US phone number and automatically track the call within the PRM. It operates like conventional call centers, allowing for patient outreach, notifications, proactive contacts etc.
Email, SMS, and direct mail campaigns. Our system does not replace the current email system, but seamlessly integrates it to provide automated distribution of email communications with patients. Track emails to patients, create promotions, notify patients of events and scheduling changes
Extensive setup and customization options adapt to any organization, clinic, or practice. Any number of custom fields can be added to any entity to track any type of data.
Single Sign-On (SSO) simplifies user access by eliminating the need to create and memorize separate login credentials for the PRM system. SSO improves security since a user’s credentials aren’t kept with the PRM, thus voiding possible security vulnerabilities.
Respond to support requests in real time, identify exceptions, and conduct root cause analysis.
View top-level graphs and charts displaying key metrics for usage and deployment.
Download and share data in CSV format or using APIs for further analysis.
Create decision tree based scripts that can be triggered based on incoming or outgoing call types, specific patients, events, and notifications.
Display reports by call type, patient, staff member, or by topic. Reporting interface includes comparison charts, regional map display, and call result indications.
Control communications, and expand your patient base through proactive targeted communications via email, SMS, direct mail and video.
Pull education materials directly from the Patient Education System and embed that material in email or SMS messages.
Distribute materials to your patients and staff. develop drip campaigns that include course lessons and distribute them in sequence, one at a time.
Incorporate marketing materials including video, PDFs and brochures in automated email marketing campaigns. Track track progress, show results