Patient Relationship Management

Our PRM system empowers you to truly engage with a patient to navigate and manage their care pathways and maximize followup care. This increases patient compliance and improves patient outcomes.

HIPAA COMPLIANT

Our PRM system is designed to provide HIPAA compliant communications services to patients and physicians.

COMPRENEHSIVE DASHBOARD

The Dashboard is customizable allowing it to display tasks, events, and campaigns in real time. It provides a customizable view of patient communications activity and patient marketing campaigns.

CALENDAR VIEW

The calendar view shows patient communications and follow-up activities. It displays events and notifications to new or existing patients and to physicians in the office or out.

CALENDAR SYNC

Outlook sync, Android, Blackberry and iPhone Sync. Check schedules, send consult invites and reminders easily, takes notes and keep everyone informed. Keep the practice connected to critical appointments, meetings and events in outside calendar systems.

ALERTS & REMINDERS

Alerts and Reminders keep everyone updated and on the same page. Using SMS and email alerts, Patients and Physicians are always aware of when their next tele consult begins, who it's with, and what information to have on hand.

CALL CENTER

A full function calling solution, Users can click to call anywhere within the PRM system. Call any US phone number and automatically track the call within the PRM. It operates like conventional call centers, allowing for patient outreach, notifications, proactive contacts etc.

EMAIL AND SMS CAMPAIGNS

Email, SMS, and direct mail campaigns. Our system does not replace the current email system, but seamlessly integrates it to provide automated distribution of email communications with patients. Track emails to patients, create promotions, notify patients of events and scheduling changes

FULLY CUSTOMIZABLE

Extensive setup and customization options adapt to any organization, clinic, or practice. Any number of custom fields can be added to any entity to track any type of data.

SINGLE SIGN ON

Single Sign-On (SSO) simplifies user access by eliminating the need to create and memorize separate login credentials for the PRM system. SSO improves security since a user’s credentials aren’t kept with the PRM, thus voiding possible security vulnerabilities.

COMMUNICATIONS DASHBOARD DISPLAYS METRICS & REPORTS

The Dashboard provides a real-time snapshot of  key organization, practice, or clinic metrics. Using customizable dashboards users can easily visualize campaigns, communications, patterns, trends, and consult related data..

CLG Health Patient Relationship Management

ADVANCED QUALITY METRICS

Respond to support requests in real time, identify exceptions, and conduct root cause analysis.

POWERFUL REPORTS

View top-level graphs and charts displaying key metrics for usage and deployment.

DATA EXPORT

Download and share data in CSV format or using APIs for further analysis.

COMMUNICATIONS AUTOMATION VIA EMAIL, SMS & DIRECT MAIL

Create advanced campaigns with email, SMS and direct mail. Design Drip campaigns, send Reminders, notifications, Confirmations, marketing messages, education materials, and other patient focused communications..

ACTIVITY

eMail

SMS

Direct Mail

Reminders (e.g. treatment follow-up)
Reminders (e.g. treatment follow-up)
Reminders (e.g. treatment follow-up)
Reminders (e.g. treatment follow-up)
Schedule Info / Minimizing No-Shows
Schedule Info / Minimizing No-Shows
Schedule Info / Minimizing No-Shows
Schedule Info / Minimizing No-Shows
Education Materials
Education Materials
Education Materials
Education Materials
Sequenced Email Campaigns
Sequenced Email Campaigns
Sequenced Email Campaigns
Sequenced Email Campaigns
Marketing Info
Marketing Info
Marketing Info
Marketing Info
Notifications
Notifications
Notifications
Notifications

CALL CENTER AUTOMATION AND CALL SCRIPTING

A full function calling solution, users can click any phone number within the system to instantly dial any US phone number. Calls are automatically tracked. Schedule calls, assign care givers for follow ups, track patient communications. Advanced call scripting and scheduling allow calls to patients to be scripted automatically.

CLG Health PRM Call Flow

SCRIPT GENERATION

Create decision tree based scripts that can be triggered based on incoming or outgoing call types, specific patients, events, and notifications.

ACTIVITY REPORTS

Display reports by call type, patient, staff member, or by topic. Reporting interface includes comparison charts, regional map display, and call result indications.

PRACTICE GROWTH

Control communications, and expand your patient base through proactive targeted communications via email, SMS, direct mail and video.

TARGETED EDUCATION & MARKETING MATERIAL DISTRIBUTION

Include education materials from the patient education system into your drip campaigns, and distribute them to your patients and prospects.  Develop video marketing and practice growth materials and email to your patient base.

CLG Health Education Materials Marketing

PUSH EDUCATION MATERIALS

Pull education materials directly from the Patient Education System and embed that material in email or SMS messages.

TARGETED DISTRIBUTION

Distribute materials to your patients and staff. develop drip campaigns that include course lessons and distribute them in sequence, one at a time.

ONLINE MARKETING

Incorporate marketing materials including video, PDFs and brochures in automated email marketing campaigns. Track progress, show results

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